Frequently Asked Questions

Explore our most commonly asked questions below.

Products

What kind of products do you sell?

We specialize in fashionable, high-quality jewellery such as:

Artificial Beads
Imitation Jewellery
Invisible Chains
Pearls
Semi-Precious Stones
Other unique fashion accessories

Are your beads and stones real?

Our products include both semi-precious stones and artificial beads/jewellery. Product details will specify the material used.

Are these suitable for daily wear?

Our jewellery is mainly for casual, festive, and occasional use. For longer durability, avoid daily rough use and exposure to water, perfumes, and chemicals.

Do you offer customized jewellery?

Yes! We accept bulk and custom orders for certain categories. Please contact us to discuss your requirements.

Returns & Exchanges

What is your return policy?

We accept returns only for damaged, defective, or wrong items received. Returns must be initiated within 48 hours of delivery.

How do I start a return or exchange?

Email us with your order ID,Reason for return. A parcel Opening Video of the product is mandatory for return approval.

Email: shivanyafashionworldjl@gmail.com
Phone: +91 90033 21731

When will I get my refund?

Refunds are processed within 5–7 business days once we receive and inspect the returned item.

Can I exchange an item for a different size?

As most of our jewellery is one-size or adjustable, size exchanges are typically not applicable. For specific queries, contact our support.

Ordering & Payment

What payment methods do you accept?

We accept:

UPI
Credit/Debit Cards
Net Banking
Cash on Delivery – Not Acceptable

Can I apply a promo code or gift card at checkout?

Yes, if you have a valid promo code or gift card, you can apply it during checkout.

Can I modify or cancel my order after placing it?

Customers may request order cancellation before the order is dispatched. After dispatch, cancellation is not permitted, and any return must be processed in accordance with our Return Policy

Do you offer pre-orders?

Currently, we do not offer pre-orders. However, if an item is out of stock, please contact us to know when it will be available again.

Shipping & Delivery

Where do you ship?

We currently ship across India. For international orders, please reach out to us.

How long does shipping take?

Orders are processed in 1–2 business days. Delivery usually takes 4–7 business days depending on your location.

How can I track my order?

Once your order is shipped, we will email/SMS you the tracking details so you can monitor your delivery.

What if my package is lost or delayed?

In case of delays or lost packages, please contact us immediately. We will coordinate with our shipping partners and assist you.