We want you to love your purchase. If there’s an issue, we’re here to help.
1. Return Eligibility
- Returns accepted within 7 days of delivery
- Item must be unused and in original packaging
- Include tags and original invoice
- Unboxing video must for returns
- Clear photo or video of the issue is required
2. Non-Returnable Items
- Hygiene-sensitive items like earrings
- Final sale or clearance items
3. How to Return
Email us with your order ID,Reason for return. A parcel Opening Video of the product is mandatory for return approval.
Email: shivanyafashionworldjl@gmail.com
Phone: +91 90033 21731
4. Refunds
Refunds will be initiated only after the return request is approved by our team via email and the returned parcel is received by us. Upon receipt, the product will undergo a quality check to ensure it is the same item originally shipped and is in acceptable condition. Once approved, the refund will be processed to the original payment method within 3–5 business days, in accordance with standard Indian e-commerce practices.
5. Order Cancellations
Customers may request order cancellation before the order is dispatched. After dispatch, cancellation is not permitted, and any return must be processed in accordance with our Return Policy